CIRCOR is Hiring | Sr Service & Aftermarket Engineer | Diploma/ BE/ BTech in Mechanical/ Electrical Engineering |

Position – Sr Service & Aftermarket Engineer
CIRCOR
Location – Chennai, Tamil Nadu

Exp. – 5 to 10 years

Job description

• Ensuring smooth installation/commissioning of new pumps at the customer site
• Ensuring proactive service calls for generating revenue from service, AMC and spares
• Attending customer complaints, registering VOCs and offering solutions
• Perform repairs or supervise technicians performing repairs in the field.
• Will require to handle critical technical issues
• Ensuring scheduled service visits for existing AMCs
• Managing aftermarket for the key accounts.
• Building capabilities for dealers’ service engineers and deploying them for revenue generation through AMCs, Services, and Spares parts
• Arranging Periodic Plant training for dealers and customers
• To develop a process of monthly review with a factory of the complaints related to Design, Manufacturing, Assembling, Quality, Storage & Transportation plus Field/Site handling

Qualifications & Skills

• Qualifications: Should have BE (12th + 4yrs.) or Diploma (10th + 3yrs.) in Mechanical/Electrical Engineering
• Experience: Should have a minimum of 7-10 Years (for Diploma)/ 5-7 Years (for BE) of Experience in handling Industrial Products, preferably Pumps/Valves/Compressors.
• Problem Solving Attitude
• Organized and able to meet deadlines
• Negotiation & Convincing Skills
• Technical Knowledge on Pumps/Industrial Goods and hands-on Experiences
• Exposure of SAP & established ERP Module (Preferred)
• Technical knowledge of pumps and controls systems excellent verbal and written Communication (will be considered a Plus)
• AAAFamiliarities or Ability to quickly learn & effectively use all IT Tools, Platforms and Software that Company uses like MS Teams, Skype, Outlook, Concur, Success factor, etc. (will have extra weightage)
• Support Organizational Goals and Objectives
• Manage the Service Requirement of Customers Effectively
• Develop Strong Relationships with other functions in organizations like Sales, Operations, Finance, IT, HR, etc.
• Technical knowledge of pumps and controls systems team Management and Development (both Direct & Indirect)

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