CIRCOR is Hiring | Sr Service & Aftermarket Engineer | Diploma/ BE/ BTech in Mechanical/ Electrical Engineering |
Position – Sr Service & Aftermarket Engineer
CIRCOR
Location – Chennai, Tamil Nadu
Exp. – 5 to 10 years
Job description
- Ensuring smooth installation/commissioning of new pumps at the customer site
- Ensuring proactive service calls for generating revenue from service, AMC and spares
- Attending customer complaints, registering VOCs and offering solutions
- Perform repairs or supervise technicians performing repairs in the field.
- Will require to handle critical technical issues
- Ensuring scheduled service visits for existing AMCs
- Managing aftermarket for the key accounts.
- Building capabilities for dealers’ service engineers and deploying them for revenue generation through AMCs, Services, and Spares parts
- Arranging Periodic Plant training for dealers and customers
- To develop a process of monthly review with a factory of the complaints related to Design, Manufacturing, Assembling, Quality, Storage & Transportation plus Field/Site handling
Qualifications & Skills
- Qualifications: Should have BE (12th + 4yrs.) or Diploma (10th + 3yrs.) in Mechanical/Electrical Engineering
- Experience: Should have a minimum of 7-10 Years (for Diploma)/ 5-7 Years (for BE) of Experience in handling Industrial Products, preferably Pumps/Valves/Compressors.
- Problem Solving Attitude
- Organized and able to meet deadlines
- Negotiation & Convincing Skills
- Technical Knowledge on Pumps/Industrial Goods and hands-on Experiences
- Exposure of SAP & established ERP Module (Preferred)
- Technical knowledge of pumps and controls systems excellent verbal and written Communication (will be considered a Plus)
- AAAFamiliarities or Ability to quickly learn & effectively use all IT Tools, Platforms and Software that Company uses like MS Teams, Skype, Outlook, Concur, Success factor, etc. (will have extra weightage)
- Support Organizational Goals and Objectives
- Manage the Service Requirement of Customers Effectively
- Develop Strong Relationships with other functions in organizations like Sales, Operations, Finance, IT, HR, etc.
- Technical knowledge of pumps and controls systems team Management and Development (both Direct & Indirect)
