Cepheid is Hiring | Repair Center Engineer | Diploma/ Degree in Electrical or Mechanical Engineering |
Position – Repair Center Engineer
Cepheid
Location – Gurgaon, Haryana
Job description
Position Summary: Complete repair Centre based activities to support Cepheid product portfolio and increase productivity. Ensure customer satisfaction through effective troubleshooting, repair, and maintenance of GeneXpert products. High productivity and initiative to assist with the rapid growth of India’s install base in a highly professional manner.
Essential Job Responsibilities
- Establish high quality and efficiency within the India Repair Center
- Work closely with cross-functional teams within India and on WW basis
- Use of Inbuilt software, tools, and processes to ensure compliance and adherence to Cepheid SOP’s
- Ensure that we meet KPIs and participate/lead Continuous Improvement programs
- Provide spare inventory statements on a monthly basis
- Smooth function & calibration of repair Centre tools
- Regular communication with Supervisor and Coordinators for service order scheduling
- Update record of module failure cases
- Work within EHS guidelines
- Work on Point of Care Instruments along with packaging and dispatch
Training Responsibilities: (Required)
- Complete all assigned and required training satisfactorily and on time
Minimum Requirements
Education and Experience (in years)
- Diploma/Degree (B. Tech) in electronics or engineering (electrical or mechanical) desirable
- 2-3 years’ experience in a technical services role
- Knowledge of instrumentation and working within research / clinical environments
Knowledge and skills
- Excellent communication skills and technical presentation skills for group and one-on-one presentations
- Advanced troubleshooting skills
Physical requirements/abilities
- Must be able to lift 25 lbs. Must be able to stand for several hours. Work may involve repetitive arm/wrist motions.
Other
- Travel: Only in case of urgencies
- Flexible to work in shifts as and when required
