Autodesk India Hiring | Technical Support | B.E/B.Tech in Mechanical |

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Position – Technical Support
Autodesk India Pvt Ltd
Exp. – 1 to 3 years

Job description

Position Overview

We are hiring aTechnical Support Specialist AEC, AutoCAD to join our friendly team of techenthusiasts assisting customers to get the best out of their Autodesk products Doyou enjoy solving problems and helping others Are you passionate about customerexperience Are you familiar with Autodesk AutoCAD software s such as AutoCAD orAutoCAD vertical products such as AutoCAD MEP, AutoCAD Mechanical/Electrical Thenwe would like to hear from you You will be responsiblefor resolving customer issues reported to Autodesk via various modalities inspecific chat support and other channels as needed

Responsibilities

  • Resolve customer issues reported to Autodesk via chat, phone, web, online forums and other channels. Primarily focusing on chat support
  • You are expected to support our global customers across geo s hence you would be required to work on assigned shift to support either AMER s, EMEA or APAC time zones
  • Provide prompt, friendly and efficient assistance to Autodesk customers on a variety of technical issues and questions, such as product features, usage, etc
  • Research, verify, and document product issues, solution in short and concise manner as needed
  • Escalation of critical issues to Tier 2 teams for resolution
  • May have to document support interactions in a company – wide case management system
  • Actively manage personal backlog of support requests
  • Manage customer expectations by providing timely updates on progress

Minimum Qualifications

  • Bachelor s degree in Civil engineering / Architecture / Mechanical or equivalent degree
  • Preferably at least 1 – 3 years of industry working experience
  • Good typing speed and accuracy is required
  • Knowledge of AutoCAD or AutoCAD vertical products like MEP, Mechanical, Electrical, Plant 3D, etc
  • Familiarity with Revit or Civil 3D or Navisworks would be an added advantage


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