Atlas Copco (India) is Hiring | Service Engineer |

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Position – Sr. Service Engineer/Sr. Service Specialist
Company – Atlas Copco (India) Ltd.
Location – Ranchi, Jharkhand, IN

Job description

We are looking for a Service/Sr. Service Engineer at Ranchi to manage/attend Service Calls/ Customer & product complain/warranty failures for whole Power Technique range of products. He Will be responsible for spare parts order booking, sales & collection for JH. Involves –

  • Achieving On time completion of Service issues.
  • Achieving the budgeted Spares Order Booking and Sales targets
  • Handling & managing distributor’s Service Engineers.
  • Technical support to distributor’s & Customer’s Service engineers
  • Team management – guidance and planning for spares requirement with good forecast for dealers.
  • Ensure sufficient inventory for Spares at Distributor end. Capable of independently handling Spare parts / Service Quotes.
  • Capable of conducting in house training for our key customers and distributors
  • Will ensure customer satisfaction is increasing YOY
  • Coordinate with HO for reducing escapes
  • Ability to meet targets for Spares Order Bookings & On time completion of Service Issues.
  • Always Ready to gain Knowledge of products and channel dynamics
  • Ability to Handle / Deliver under pressure
  • Computer Skills – E-mails, MS Office must.
  • Interpersonal skills – Approach to Customers professionally.
  • Good communication – Writing & Spoken communication in English.
  • Work requires willingness to travel in all modes at all times.
  • Creativity / Innovative Ideas to resolve issues for satisfying Customers.
  • Eye for in depth detail / Root Cause and positive attitude for resolving
  • B.E/B.Tech/Diploma in Mechanical / Electrical engineering is must
  • A Minimum of 8 year’s experience in service or aftersales in Compressor/Heavy Earth Moving/Engine/Construction Industries.

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At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology and great ideas enable us to innovate for the future.
We believe that passionate people make it happen. You are a brand ambassador and our face towards our customers. With us you drive your own professional journey and you are empowered to act.
We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins – Join us at the Home of Industrial Ideas.

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