Atlas Copco Group is Hiring | Engineer – Process Management |

Position – Engineer – Process Management – Technical Support to CC
Company – Atlas Copco Group
Location – Pune, Maharashtra, IN

Job description

Our solutions are a key part of most industries – electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Your role

Job description/Mission

Atlas Copco is a leading global Industrial Group with the vision of “First in Mind, First in Choice”. Our culture is founded on three core values of commitment, interaction, & innovation. They guide us in everything we do and reflect how we behave internally and in our relationships with our stakeholders.

As an Engineer- Technical Support, your mission will be to support all functions of AGA products by responding to all kinds of technical questions. The goal would be to continuously improve the data availability and support process. Build up a knowledge portal and gather FAQ’s. You will be interacting with the global team of AGA marketing to stay up to date with new product releases and updates.

You will be working at the Global Engineering Centre of the Atlas Copco Process Management team.

Your main responsibilities include:

• Customer Centre support:
  • Provide Technical support by answering the queries.
  • Drawings and Certification support
  • Support for model selection
  • Identify CPQ errors and resolve
  • Answer to Legislative questions
  • Support on Features & options
• Product Launch Support
  • Document upload (launches)
  • Grouping file preparations
  • Sanity checks
• Document completion/ Business Portal clean up
• RFQ releases
• Engineering support (BPCS cleanups active/obsolete)
  • BPCS Cleanup active and absolute products
• Responsibility of executing assigned tasks

To succeed, you will need

Knowledge/Educational requirements

The successful candidate should have a good mix of the following:

• Bachelor’s in mechanical engineering or equivalent
• Minimum 2-3 years industry/work experience
• Outstanding oral and written communication skills to interact with the global sales organization
• Analytical thinking and Problem-solving aptitude
• Assertive in handling challenging requests under pressure
• Eager to learn to understand the wide range of product offerings and applications
• High-quality standards to ensure customer satisfaction
• Product knowledge – Dryers and Gas Generators will be an additional advantage

In return, we offer,

• An opportunity to work with 150 years old, leading global product company.
• An opportunity where you are empowered to drive your own professional journey.
• A challenging role focused on customer support.
• Global exposure and opportunities through internal mobility
• Freedom and authority to act
• A culture where we care about each other and the world around us.
• Best in class total reward program covering Insurances, Higher Education