Asteria Aerospace is Hiring | Associate Engineer |

Position – Associate Engineer I – ATP & Training
Company – Asteria Aerospace
Location – Bengaluru, Karnataka, IN

Asteria Aerospace Ltd is a full-stack drone technology company providing actionable intelligence from aerial data. We develop deeply customized drone solutions for government and enterprise customers using our in-house hardware design, software development, and manufacturing capabilities. We have been a trusted partner in providing long-term and quality-focused drone products & services to the defense & homeland security, agriculture, oil & gas, energy & utilities, telecommunications, mining, and construction sectors. Our drone solutions protect borders and facilities, improve farm yields, inspect critical assets, and monitor construction sites using the power of aerial intelligence. Asteria Aerospace is a subsidiary of Jio Platforms Ltd, which is a majority-owned subsidiary of Reliance Industries Ltd.

If drones excite and inspire you, we would love to have you as a part of our growing team of change-makers. Don’t simply watch the latest tech unfold, be a part of creating the future with us!

Our Values

1. Take Charge
2. Build Trust
3. Thrive Together
4. Pursue Excellence
5. Focus on Quality

Job Description

Asteria is Looking forward to hire a customer support engineer who will be involved in customer relation activities. the individual must mainly incorporate pre-delivery & post-delivery acceptance testing, RPAS Training & servicing of Asteria’s products, that are used in various applications such as aerial surveillance & Security, Agriculture, Mapping, Industrial inspection, etc. The target is to ensure excellent service standards and maintain high customer satisfaction.

Specific Responsibilities:

• Perform Inspection/Factory acceptance testing of Asteria’s product before delivering it to the end customer.
• Responsible for Product Delivery, On-site Acceptance & testing of Asteria’s products.
• Incorporate the RPAS Training program for all our end customers (Internal + External)
• Explain the product benefits and enhanced specifications of the system to the customer.
• Periodic visits to customer locations for onsite reviews of delivered Asteria products.
• Collect customer information/feedback and analyze customer needs to recommend potential products or services to management and prepare product or service reports.
• Suggest new solutions that will improve the product quality and performance.
• Responsible for preparing & maintaining relevant documents such as product manuals, Factory Acceptance Test (FAT), Site Acceptance Test (SAT), RPAS Training Program, checklists, etc.
• Address the proper people to solve the problems in case of issues/errors.
• Improve processes and ways of working that are beneficial for both our organization and the customer.
• Responsible for timely delivery of orders & should be capable of processing and controlling urgent orders.
• Understanding the capabilities of the products and help troubleshooting the issues faced by the customer.
• Incorporate in timely delivery of service systems and help the team in terms of flight testing, debugging, and troubleshooting the systems.
• Responsible for making mature self-decisions during any crucial activities and providing clarification for the same.
• Responsible for coordinating and servicing Asteria-delivered products.
• Adhere to company rules and regulations.

Reporting Tasks:

• Inform on the workload and completion status on a weekly basis.
• Report work status through proper documentation as per organizational standards.
• Intimate the problems that cannot be resolved at field level with reason.
• Report 100 % status of activities performed on-site and reason for issue/ difficulties faced for completing the activities if any!

Qualifications

• Engineering in Mechanical/Aeronautical/Aerospace or equivalent.
• DGCA RPC certification is mandatory

Relevant Experience

Experience: 2 – 4 years

Desired Skills & Characteristics

• Should have good verbal communication skills.
• Should be flexible enough to relocate anywhere in India (PAN India)
• Should have great fluency in Hindi & English Languages.
• Should be very flexible in traveling for onsite deliveries & training programs as the job expects 80% travel throughout the year.
• The individual should be Adaptable in any condition during the period of travel in terms of stay/Mode of travel etc.
• The individual must have attention to detail, logical thinking, and the ability to execute the activities as per Asteria standards.
• The individual should be good at following instructions and working collaboratively with diverse teams.
• The individual must exhibit good customer service, attribute courtesy, problem-solving, reliability, and good decision-making skills.
• The individual must stay abreast with technology changes and demonstrate strong technical expertise.
• The individual shall be flexible during working hours based on the work assignments.
• The individual shall be patient, empathetic, and passionately communicative.
• Willingness to Improve
• The individual should have the Ability to Use Positive Language
• The Individual should have the ability to accept changes and mistakes.
• Should have basic knowledge of 5S.
• Basic level knowledge of MS Office tools
• The individual should have the ability to create documents/processes and procedures as per requirement.