Virtual Customer Service Associates – Work from Home (Chat Process)
Exp. – 0 to 5 Years
Salary Details – 1.69 LPA to 2.04 LPA
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- Additional Benefits Offered – Zeta Meal Card – INR 1100/month i.e. 13,200/- PA
- Night Shift Allowance – INR 150/Night (if applicable)
- Overtime Allowance as per company policy
- Internet Reimbursement – up to INR 1250 PM
- Each employee and their dependents (Spouse and 2 Children) are covered up to Rs.500000 under the floater benefit scheme
Customer Service Associate- VCS- India:
Virtual Customer Service (VCS) – It is a ‘Work from Home’ model for India CS. VCS associates are expected to work from a home location approved by Amazon for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and a ‘work-like’ environment at home location so that associates can deliver their best in terms of productivity and quality.
- Action-oriented, self-disciplined and organized
- Effective time management skills and ability to prioritize work time to ensure productivity and department standards
- Ability to communicate clearly with both internal and external customers
- Good comprehension skills – ability to clearly understand and address customer issues appropriately
- Should be a self-driven, motivated and task-driven individual who can learn fast and operate with minimal support from Manager and Lead.
- Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
- Should ensure a ‘Work-like’ environment with no disturbance during the work hours.
Amazon Development Centre (India) Pvt. Ltd.
Amazon.com strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon’s evolution from a Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company’s DNA. The world’s brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
Website – https://amazon.com