Amazon Development Centre (India) Hiring | Employee Resource Center | Any Bachelor’s degree or Master’s degree | Exp. – 1 to 5 Years |
Position – Employee Resource Center
Exp. – 1 to 5 Years
Location – Bengaluru(Dodda Nekkundi)
Salary – INR 4,00,000 to 5,00,000 PA.
Job description
- Receive & log all queries received through phone & email in Panorama / Trouble Ticketing tool
- Responsible to work on Ticketing to resolve the queries received from the employee
- Responding to inquiries regarding policies and programs including benefits, attendance, payroll deductions, etc.
- Adhere to defined processes and ensure delivery in accordance with set quality standards
- Thorough knowledge of policies & processes for multiple Customers group
- Ensure the Service level are achieved at all times for HRS processes
- Innovative with a commitment to change and process improvement applying KAIZEN and LEAN methodologies
- Integrity and discretion in dealing with sensitive information and ensure data privacy at all times
- Take ownership for query resolution and individual metrics
Requirements
- A bachelor’s degree; master’s degree a plus.
- Minimum of 1-3 years of experience in international voice process
- Willingness to work in a call center/contact center / Help desk environment
- Willingness to work in 24*7 support process including night shifts
- Strong attention to detail and good interpersonal skills
- Strong decision making and problem-solving skills
- Ability to multi-task and agility to change in a fast-paced dynamic environment
- Proficient with MS Excel, Word, email writing
- Application of Phone and email etiquettes in customer interactions
- Minimum Qualification Graduate
- Excellent Communication Skills.
- Flexible to work in night shifts and staggered week offs.
- Work experience – 1 to 5 years(Max).
- Should have any calling exp for the period of 1 year.
- No Freshers
- Immediate Joiners Only
