Position – QUERY MANAGEMENT (NON-TECHNICAL)-CUSTOMER SERVICE (NON-TECHNICAL)
Exp. – 1 to 3 Years
- You will be aligned with our Customer Support vertical and help us in managing customer escalations and complaints of the dissatisfied customers. You will be giving best resolutions and closing the fault and complaints with customers permission.
- You will be working as a part of Query Management (Non-Technical) team which is accountable for the Inbound /Outbound calls and e-mail/chat support with regard to products.
- You will be responsible for Customer service (Non-Technical) where in you will be managing incoming calls / chats /emails and customer service inquiries. Handling calls/ chats/ emails and fulfilling the customer s requirements. Build sustainable relationships and trust with customer through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Manage large amounts of incoming calls / chats /emails.
Diploma – Mechanical
Accenture Solutions Pvt Ltd
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries – powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.