ABB is Hiring | Customer Support Specialist | Diploma/ Bachelor’s in Mechanical Engineering |

Position – Customer Support Specialist
ABB
Location – Vadodara, Gujarat

• Take the next step in your career at ABB, working in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy..
• ABB Turbocharging manufactures and maintains turbochargers for engines on ships, power stations, diesel locomotives and large, off-highway vehicles. We focus on how to help our customers today, while driving innovation in anticipation of future challenges.
• As a Customer Support Specialist, you will be a part of the Industrial Automation business for Turbocharging Business Line based in Vadodara, India.
• Reporting to the Customer Support Manager, you will be responsible for providing internal and external customer support (e.g. technical, order assistance, payment related assistance) and coordinating with relevant resources to have complete case ownership and to increase customer satisfaction.

Your responsibilities

• Providing support to local division on process spare part quotes for enquiries received directly or through service coordinators. To register these enquiries in ATURB and ERP or any other Local system.
• Ensuring correct technical specification as per customer needs and commercial terms i.e. pricing, incoterms, texts, export checks etc.
• Providing support to local division on order booking in local ERPs which are received directly through or service coordinators and booking these orders in local division, local ERP and ensuring correct spare part delivery to correct address and on time as per customer’s requirement and agreed commercial terms.
• Supporting local division on placing spare part orders on CHTUS via EDI or ATURB as per the requirements of sales order or safety stock.
• Ensuring to claim all applicable discounts from CHTUS.
• Booking of purchase orders in local division ERP and support local team in importing the parts if required.
• Ensuring timely invoicing of the sales orders after the delivery of goods and collection and booking of all relevant costs.
• Supporting local division in maintaining the master data if required.
• Living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• Bachelor’s or diploma in Mechanical Engineering or equivalent.
• Minimum 5 years of experience in order handling, preferably in dealing with international customers or suppliers.
• Required basic SAP knowledge and experience on of SD/MM module.
• Good to have firm attitude towards delivering end to end high quality services and customer satisfaction.
• Required expertise in computer skills, office 365, Excel, Word, PPT.
• Willing to work in odd and extended hours.
• Good to have interpersonal skills and be able to deal and respect different cultures across the globe.